Virtual Conference

We are happy to offer our valued patients the option to take positive steps towards health and wellness without any barriers or concerns through virtual physiotherapy appointments.


Virtual appointments are designed for anyone who is not able to make it to the clinic for an in-person appointment by connecting you to a physiotherapist remotely via a screen through a compatible electronic device (computer, tablet, or smartphone) using a webcam.


One of our physiotherapists will review your medical history, and perform a detailed assessment through observations, tests, and movements, they will analyze your movements and determine the root cause of your problems over a video consultation. Once the problem has been diagnosed a treatment plan will be created to help get you on the path to recovery.


We can provide a variety of virtual treatments including:

  • Physiotherapy for all types of injuries, aches, and pains

  • Post-Surgical Physiotherapy

  • Pelvic Health Physiotherapy

  • Vestibular Rehab

  • Concussion Rehab

  • Yoga and Therapeutic Exercise Program

  • Brace Consultations


Please note:  Not all patients will be eligible or able to participate in virtual physiotherapy sessions. This will be assessed and discussed during the initial online consultation.



Booking is easy

Step 1: Book your Initial Online Consultation

Simply call us at 905-454-5999 or contact us to book your initial consultation today.


Step 2: Receive an email

After you book and before your initial online consultation, our team will email you clear instructions on how to connect with us online, the date of your online consultation as well as any necessary forms. Please be sure to read the email as it will instruct you on how to connect to your virtual session. Please send us your completed forms in advance, these forms will be needed for your initial consultation.


Step 3: Initial Online Consultation 

During the initial consultation, one of our physiotherapists will review your medical history as well as ask you in-depth questions regarding your symptoms, and perform the necessary assessment to help diagnose and provide effective treatment.  Once the problem has been diagnosed a treatment plan will be created to help get you on the path to recovery. At this time, your physiotherapist will be able to determine if virtual physiotherapy is the right fit for you and your specific condition(s), based on the nature of your injury and recommended treatment. Expect this session to be approximately 60 minutes.

What happens during my Virtual Online Consultation:

  • Take a complete history to provide an accurate diagnosis

  • Examine the range of motion and movements

  • Perform a functional movement examination

  • Evaluate strength

  • Prescribe exercises and stretches – with supporting photos/videos

  • Correct exercise form and provide cues to perform them more effectively

  • Provide and refine self-joint mobilization techniques

  • Provide and refine self-directed soft tissue treatment techniques

  • Provide a full rehab plan to follow in your own environment

  • Educate patients on their injury or condition

  • Help train another person to assist you with exercises or stretches


Step 4: Follow-up Virtual Physiotherapy Sessions

If you are a fit for virtual sessions, your physiotherapist will guide you on how often to book your appointments.  These virtual appointments will be approximately 30-45 minutes in duration.


Need to know more?

How do I prepare for my Virtual Physiotherapy Session?

You will need access to a device that is connected to the internet with camera and audio capabilities such as a computer, tablet, or a smart phone.

It is important that you find an open space in your home that will allow you the space to do exercises on the ground, against a wall, sitting or standing. Wear loose and comfortable clothing, workout attire is recommended. You will want to gather any fitness equipment that your physiotherapist recommended during your initial online consultation (for example: a foam roller, release balls (lacrosse, tennis), resistance bands, or small weights).

What conditions can be treated virtually?

Any condition that our Physiotherapists normally treat in clinic can be treated virtually. We treat a wide variety of musculoskeletal injuries and conditions, vestibular or pelvic health conditions. If your therapist determines that your specific condition would benefit from in person care they will let you know.

Your health and wellness are our top priority and we will always make sure to be clear about the best treatment options available to you once we understand your condition.

Are virtual sessions covered by my Extended Health Benefits?

Most likely. Many extended health insurance companies are now providing coverage for virtual care because of the COVID-19 pandemic. We do however recommend that you verify with your insurance provider prior to your appointment as all plans are different. Our team can help verify your coverage; in some cases, we may even be able to bill your insurance provider directly.

How do I pay for my Virtual Physiotherapy Session?

If there are additional fees that are not covered by your insurance provider, you can also pay for your session using your credit card. We accept Visa, Mastercard and Amex.

Are virtual appointments secure?

Yes. We use a safe and secure video conferencing platform to connect you with your health practitioner. This platform is PIPEDA and PHIPA compliant, which means it meets the standards for health privacy in Canada and Ontario.

How are Virtual appointments different from in-Person Appointments?

For the most part, the services are essentially the same. Our physiotherapists are required to meet the same regulatory and legislative requirements and adhere to their respective Standards of Practice and Code of Conduct, just as they are for in-person services.

PT Care Rehab has strict privacy and information security policies and procedures in place regarding the management of information when using electronic communication technologies.

Will I still get good quality care?

Absolutely, you can expect to receive the same safe, quality care that you would get during an in-person visit. Our Physiotherapists are expected to meet the same Standards of Practice regardless of how the services are delivered.

Don't treatments have to be hands-on to work?

It doesn’t have to be, although hands-on care has its advantages, so do online physiotherapy. Being that we are focused on movement and exercise quality, our physiotherapy treatment style is already well suited for online rehab. Virtually, we can watch, modify, and correct exercise and still make modifications to your rehab as needed. We also instruct you on how to perform effective hands on self-treatments.

What equipment will I need to connect with a Physiotherapist?

Not much, you simply need a laptop, tablet, or mobile phone with a camera and audio to see and speak with your physiotherapists. You will also need access to the internet.

We will provide clear instructions and links to access your virtual sessions online.

What equipment will I need for my virtual treatments?

We have purposely designed our virtual physiotherapy program to utilize what you have around your home. Some treatments won't require any assistive devices. Your physiotherapist will guide you through what assistive devices you can use around your house if required. This will be discussed during your initial online consultation.

What are the benefits of Virtual Physiotherapy?

  1. Get treatment in the comfort of your own home or office
  2. Avoid long travel times, traffic and waiting rooms
  3. Reduce your time away from work
  4. If you are having difficulty with mobility, it means less discomfort by eliminating travel
  5. Access specialized treatment that may not be offered in your community
  6. Save the cost and avoid the challenge of arranging childcare

Will I be able to see my usual Physiotherapist for a virtual appointment?

Due to various scheduling issues and uncertainty surrounding the current situation regarding the COVID-19 pandemic, we cannot guarantee that you will be given an appointment with your usual physiotherapist.

However, we will do our best to accommodate you for each booking and you will know who you are scheduled to work with when you accept the booking.

Are virtual apppointments secure and private?

Yes. Patient privacy is of the utmost concern. All virtual sessions are provided through a secure, encrypted connection, and only your physiotherapist will be present on their end of the connection for the duration of your appointment.

What if my Physiotherapist records my virtual care session? Will I be informed?

No need to worry, we will not be recording any part of your virtual physiotherapy sessions.

The software we use to provide virtual care is private, secure and HIPAA and PIPEDA compliant.

What happens if I experience technical difficulties or get disconnected during my session?

We will have your phone number on file to reach you if you are disconnected. However, if you are participating in your virtual physiotherapy session somewhere other than your home, please ensure you inform us of the best method to quickly follow up with you after a disconnection.

Should any technical issues persist, and we are unable to carrying out your session as planned, we will work with you to reschedule your virtual session as soon as possible.

If you can’t find what you were looking for, contact us and we’ll be happy to help.

Contact us to book your virtual appointment today!